Complaints Procedure

At Battersea Hospital, we are committed to providing exceptional patient care. If your experience does not meet your expectations, we encourage you to let us know so we can investigate and improve our services.

Raising a Concern

If you have a concern about any aspect of your treatment or experience, please contact us as soon as possible. Many concerns can be resolved quickly through discussion with your consultant or our patient services team.

You can use the form below or email enquiries@therealclinic.com. Our address is 25 Patcham Terrace, Nine Elms, London SW8 4EX.

Formal Complaints

If your concern cannot be resolved informally, you may submit a formal complaint in writing. Please include your name, contact details, appointment date if applicable, details of your concern and any supporting information.

Our Response

We will acknowledge your complaint promptly, investigate thoroughly, keep you informed throughout the process and provide a written response outlining our findings and any actions taken.

Further Information

If you remain dissatisfied, we will explain the options available for further review through the appropriate healthcare regulatory bodies.

Send a Complaint or Feedback

Complete the secure form below. Please do not include more medical information than is necessary for us to understand your concern.

Complaint and feedback form.

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