LEGAL

Privacy Policy.

Your privacy is important to us. This Privacy Policy explains how Battersea Hospital collects, uses, stores and protects your personal information when you visit our website or use our services.

This policy applies to batterseahospital.co.uk and to visitors reaching us through the legacy therealclinic.com domain.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Telephone number
• Postal address
• Date of birth
• Medical information you voluntarily provide
• Appointment details
• Website usage data through cookies and analytics

Some information is required to provide healthcare services, respond to enquiries or process appointment requests.

How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Arrange consultations and appointments
• Deliver healthcare services
• Communicate important treatment information
• Improve our website and patient experience
• Meet legal and regulatory obligations

We only collect information that is necessary for these purposes.

Medical Records

Medical information is treated as confidential and managed in accordance with UK healthcare regulations and data protection legislation.

Access is restricted to authorised healthcare professionals and staff involved in your care.

Sharing Information

We never sell your personal information. Your information may be shared only where necessary with:

• Your treating consultant
• Hospitals or healthcare providers involved in your treatment
• Diagnostic laboratories
• Secure payment providers
• Regulatory authorities where legally required

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Your Rights

You have the right to:

• Request access to your information
• Correct inaccurate information
• Request deletion where appropriate
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, email enquiries@batterseahospital.co.uk or write to Battersea Hospital, 25 Patcham Terrace, Nine Elms, London SW8 4EX.